Support & contact

Contact the operator

For a technical problem, include your browser or device, the steps that caused the problem, and the affected page link. Never send passwords, session tokens, payment details, or private diary entries.

Privacy and deletion requests

You can delete your account or clear local data using the online controls. For access, correction, a shared countdown removal request, or another privacy question, contact the operator with the relevant account email or countdown links. Reasonable identity verification may be needed. Shared guest links are separate from account records.

Report harmful content or infringement

Use the report control on the affected shared countdown or contact the operator with the full link, reason, and enough information to review it. Read our community guidelines. If you are reporting infringement, explain the work or rights involved and how we can contact you.

Common questions

Why did my saved countdown disappear?

Your dashboard is stored in the current browser. Clearing site data or changing devices can remove it. Use dashboard backup and restore to move saved shortcuts. A previously shared countdown can still be opened using its complete link.

Why did a reminder not arrive?

Reminders currently need the app to be open and notification permission enabled. Browser restrictions may delay or prevent them.

Where are my photos and recordings?

Photos and recordings are processed locally. Save a download before closing the studio. DaysRemain does not have a server copy of your footage.